Case Study: High-Impact Lead Generation for PPE & Workwear.
This case study demonstrates the successful execution of a targeted telemarketing campaign, delivering a substantial number of high-quality, quote-ready leads for a client specialising in Personal Protective Equipment (PPE) and branded workwear within the competitive UK Business Supplies market. A leading supplier in the broader Business Supplies category, with a strategic focus on expanding its high-value PPE and regulatory Workwear contracts.
The client's portfolio spans crucial business supplies, from LED Light Bulbs and Office Supplies to Packaging and Specialist Manufacturing Components. This particular campaign, however, zeroed in on the critical need for safety and compliance gear.
Driving Qualified Quote Opportunities
Over 468 hours, we generated 173 leads for our PPE client. The PPE and workwear market is compliance-driven and highly competitive, often involving lengthy procurement cycles. The key challenge for our client was:
Bypassing the Gatekeeper: Reaching senior Procurement Managers, Safety Officers, and Facilities Directors who control high-volume, recurring contracts for essential gear.
Generating High-Intent Leads: Moving beyond general enquiries to generate opportunities that were genuinely quote-ready, saving the internal sales team crucial time.
Rapid Pipeline Injection: Delivering a significant volume of these qualified leads in a defined timeframe (Project '468').
The Solution: Targeted ‘Wish List’ Telemarketing
We deployed our Business Supplies Telemarketing & Telesales service, applying a precision strategy that converted cold outreach into warm commercial conversations:
The 'Wish List to Call' Strategy: We worked closely with the client to compile a highly specific 'wish list' of target organisations and key decision-makers. This ensured every dial was part of a laser-focused prospecting effort, directly targeting businesses with a clear, high-volume requirement for compliant safety products.
Experienced Telesales Team: An experienced agent, well-versed in the nuances of B2B procurement, conducted personalised, unscripted outreach. The focus was on compliance, volume discounts, and guaranteed supply—the key priorities for UK procurement teams.
Quote-First Qualification: The mandate for the campaign was to secure a formal request for quotation (RFQ). This strict handover criterion ensured that the 173 resulting leads were not merely informational enquiries, but genuine, commercially viable opportunities.
Key Stats
Here’s a comprehensive overview of our impressive statistics for the Leads generated. The below stats are between 2022 - 2024, with meetings which meet the qualifying criteria required for good quality Leads. Future results depend on factors such as handover point and data quality.
468
Hours Called
6071
Calls Made
173
Qualified Leads Generated
How This Compares With Our Average
This is our all-time average for all of our clients.
29%
LinkedIn Connection Rate
28,338
Number of Calls Made
49%
Open Rate
32s
Avg. Response Time 24-7-365
Non-Automated LinkedIn
92
Avg. LinkedIn Connections Per Lead
Telemarketing
62
Avg. Number of Calls Per Lead
Email Marketing
5%
Click Rate
1.8
Avg. Telemarketing Leads Per 8 Hour Day
2%
Reply Rate
Web Chat
1.1%
Avg. Visitor-To-Chat Rate
58
Avg. LinkedIn Messages Per Lead
44.9%
Avg. Chat-To-Lead Rate
Our Services
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Flexible Telemarketing
Our experienced agents are able to follow up, qualify and get results.
With flexible packages starting from 8 hours per week, we will book meetings, perform demos and provide customer service.
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White Label 24/7 Chat
A steady stream of leads and sales, 24/7/365. We do this with non-automated web chat on your landing pages and websites.
Our excellent rated web chat provides a great service to your visitors.
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Non-Automated LinkedIn
We generate leads by going through the curated lists, one-by-one.
We aim to max out the usage on LinkedIn, but by selectively connecting with the best prospects for you.
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