Our Values & Our Mission

We ask that where appropriate and applicable, you operate in line with the below values. This page outlines the different responsibilities of Us (Park Row), You (The Referrer) and the end customer (The Client).

Goal Of The Referrer

We are asking that you gain permission from Clients for Park Row to contact them. Once you have received their permission, fill out the form here and we’ll take it from there parkrow.marketing/refer.

Commissions & Example Payment Schedule

Here are the below commissions per package. 10% of the ex-VAT invoice value commission is paid on the Friday after payment is received to the bank details you provide;

This is paid on the Friday following the successful payment from the customer. For example, if a customer signed up 1st April, then the expected commission would look like this:

• 1st April: Signed Up

• 7th April: 1st successful payment taken

• Friday following 1st April: 10% of the ex-VAT invoice value paid to you

• Friday Following each successive monthly payment: 10% of the ex-VAT invoice value paid to you, following successful payment
  

Commission Structure

You are eligible to receive commission solely for payments that have been successfully processed and collected by us.

Conditions for Commission Payment

In instances where we are unable to collect payment due to a customer cancellation, a payment dispute, or any other issue preventing successful transaction completion, commission payments will be temporarily suspended.

Resumption of Commission

Commission payments will only resume once the outstanding payment issue has been resolved and we are able to successfully collect the payment from the customer. This ensures that commission is tied directly to confirmed revenue.

Introducer Agreement

Your work with us is not to mean an agency at common law. You act as a marketing and introducer. Nothing in this agreement shall constitute any party the agent of another party to  authorise any party to make or enter into any commitments for or on behalf of any other party – including third parties.

Identity and Representation

You must not present yourself as a member of Park Row Marketing Ltd. team, nor as a senior representative of either company. Your role is strictly that of an independent introducer and agent. Any failure to adhere to this directive may result in immediate termination of our agreement.

Communication

With Park Row Marketing - We want to encourage an open and honest relationship between you and us.

Conduct with clients - The goal with Park Row Marketing is that we work so closely with our clients, that we could be seen as part of their business. This encourages a long term relationship that is beneficial for you, Park Row and the client. As such, we ask that you interact with clients in a way that encourages a long term relationship.

Dispute in Ownership of a Customer

We all like to get our credit for putting in hard work to win a sale. Filling out the form and putting your correct email on there is the most sure way to secure credit for a sale. To ensure that you are given credit for sales you must put the correct email at all times. If the situation arises where there is a dispute on who has won a new customer, you agree to follow the below process:

• All parties will gather the available information on how the Customer was contacted. Examples of the information to gather include, but is not limited to:

• Your contact with the Customer, including first & last dates of contact and the outcome of those conversations.

• Both parties will have a conversation to discuss the dispute, taking into account the available information and applicable sections of the agreement and schedules and come to a conclusion and agree on future steps.

• If a clear solution isn’t clear based on the available information, then all parties can consider a compromise.

Examples of information taken into account will include, but isn’t limited to, one or more of the below:

• Date of who filled out the form with the customer details first https://parkrow.marketing/refer

• Records on contact with Customer, stored on the Customer Relationship Management System (CRM system)

• Date of the contact and it’s impact on the contract being won

• Email communications

• Call recordings, if applicable

• Communication to other people who work/ed in the company, if relevant

Both parties will provide information on their contact with Customer and will collectively decide which party made singular or sustained contact that was meaningful in soliciting the Services.

Delivery of service

Park Row Marketing is all about getting the results and outcome for ethical companies, and as a result making a difference to the footprint of the industries that they work within.

If something comes up that means that you can’t perform the service:

1. Talk to us openly, as we love to work together to solve whatever is hindering you to get the outcome.

2. It’s okay for you to subcontract your work to deliver the service. Subcontractors will be required to abide by this code of conduct as well as being bound by the same goals & deliverables.

3. If you aren’t able to deliver the service, we would expect a refund on any money paid.

Complaints 

If there is an expression of dissatisfaction from the client or the end customer, follow this complaint process:

1. If you feel like there is an expression of dissatisfaction from the client or the end customer, let us know as soon as possible.

2. We will work with you to gather the information available to help with our investigation, including issues that occurred, the causes, the consequences and what communication has happened so far.

3. Once we’ve gathered this information, we’ll discuss the best resolution and agree on future actions.

Term & Notice

We work with you on a continuing basis and with 7 days' notice of cancellation from either party.

Upon cancellation, we will continue to pay recurring commissions unless we find a reason for immediate termination of our agreement, such as a breach of this code of conduct, a significant complaint, or other specified grounds for immediate cessation of services.

Confidentiality & Data Protection

As a consultant you are a third party data processor under data protection law, and as such you must comply with our privacy policy in the same way we do. Please note that a breach of our privacy policy may warrant disciplinary action from the Information Commissioner's Office as well as us.

You must inform Park Row Marketing ltd of any existing relationships that fall under this remit. If you are approached directly by a current or previous client or prospect of Park Row Marketing ltd’s in regards to a competing product then you must inform Park Row Marketing ltd in writing to outreach@parkrowmarketing.co.uk within 5 working days

If you get a request of information: If you get any requests for this information, including from Park Row’s clients themselves, then please let us know and we’ll deal with the request.

Health & Safety

We ask that you comply with the Health and Safety working regulations outlined in this document for you, your subcontractors and your employees http://www.hse.gov.uk/pubns/indg368.pdf 

• Assess the risks of the work – the level of risk will depend on the nature of the job. Whatever the risk, you will need to consider the health and safety implications.

• Do a risk assessment – you and the contractor should be aware of its findings. You should already have a risk assessment for the work activities of your own business. The contractor must assess the risks for the contracted work and then both of you must get together to consider any risks from each other’s work that could affect the health and safety of the workforce or anyone else.

• Provide information, instruction and training to your employees. You should also provide any information to contractors on the risks from your activities and the controls you have in place. It may also be beneficial to consider, with the contractor, what instruction and training contractors will need.

• Set up liaison arrangements for co-operation and co-ordination with all those responsible to ensure the health and safety of everyone in the workplace.

• Decide what you need to do to manage and supervise the work of contractors and agree the nature of the controls before work starts.