Case Study: Opening Doors for Leisure Tech Giants

Our client had developed a game-changing CRM for the leisure industry. Their software was designed to do the heavy lifting for theme parks and hotels—handling everything from mobile food ordering and interactive maps to onsite bookings.

Essentially, it was the "secret sauce" for turning a standard guest visit into a seamless, revenue-driving experience. However, despite having a brilliant product, they faced a common hurdle: reaching the decision-makers at the world’s largest amusement parks and hotel groups. In an industry as busy as leisure, "cold" outreach often gets lost in the noise. They needed a partner who could build trust and open doors at the highest level.

Case Study: Opening Doors for Leisure Tech Giants

Our Strategy: The Power of Persistence

At Park Row Marketing, we know that big results don’t happen overnight. To reach high-level executives at major chains, we designed a multi-channel campaign that ran for 11 months.

We didn't just send a few emails and hope for the best. We used a "surround sound" approach:

  • Targeted Outreach: Identifying the exact people who manage guest experience and operations.

  • Value-First Messaging: We focused on how the CRM solves their problems—like reducing queues and increasing F&B (Food & Beverage) spend.

  • Multi-Channel Touchpoints: We combined professional email sequences, LinkedIn engagement, and direct follow-ups to stay top-of-mind without being intrusive.

The Results: 99 Seats at the Table

Over nearly a year of consistent, strategic work, we delivered a pipeline that most companies only dream of.

  • Duration: 11 Months

  • Total Appointments: 99 High-Value Meetings

  • Key Targets: UK Theme Parks & Major Hotel Chains

  • Outcome: A massive boost in sales opportunities and brand authority

The beauty of this campaign wasn't just the number of meetings, but the quality. These weren't casual chats; they were scheduled appointments with some of the biggest names in the leisure world. We took the stress of "finding" the business off our client's plate, so they could focus on what they do best: closing the deals and improving guest experiences.

Why it Worked

  • We kept it simple: We translated complex software features into real-world benefits that park owners care about.

  • We stayed consistent: Marketing is a marathon, not a sprint. Our 11-month commitment ensured we caught prospects at the exact moment they were ready to buy.

  • We were personable: We treated every prospect like a person, not a data point. This matches the friendly, helpful ethos we live by at Park Row.

Our Performance

Key Stats

Here’s a comprehensive overview of our impressive statistics for the Leads generated. The below stats are between 2022 - 2024, with meetings which meet the qualifying criteria required for good quality Leads. Future results depend on factors such as handover point and data quality.

562

Hours Called

6814

Calls Made

99

Qualified Leads Generated

How This Compares With Our Average

This is our all-time average for all of our clients.

29%

LinkedIn Connection Rate


28,338

Number of Calls Made

49%

Open Rate

32s

Avg. Response Time 24-7-365

Non-Automated LinkedIn

92

Avg. LinkedIn Connections Per Lead

Telemarketing

62

Avg. Number of Calls Per Lead


Email Marketing

5%

Click Rate

1.8

Avg. Telemarketing Leads Per 8 Hour Day

2%

Reply Rate


Web Chat

1.1%

Avg. Visitor-To-Chat Rate

58

Avg. LinkedIn Messages Per Lead

44.9%

Avg. Chat-To-Lead Rate


Our Services

  • Flexible Telemarketing

    Flexible Telemarketing

    Our experienced agents are able to follow up, qualify and get results.

    With flexible packages starting from 8 hours per week, we will book meetings, perform demos and provide customer service.

  • Non-Automated Web Chat

    White Label 24/7 Chat

    A steady stream of leads and sales, 24/7/365. We do this with non-automated web chat on your landing pages and websites.

    Our excellent rated web chat provides a great service to your visitors.

  • White Label Telesales

    Non-Automated LinkedIn

    We generate leads by going through the curated lists, one-by-one.

    We aim to max out the usage on LinkedIn, but by selectively connecting with the best prospects for you.

Got A Question?

Our team are here to make it easy for marketing companies to get set up. We can come to you with a detailed plan of how we can help you.

Fill out the below form and we’ll come back to you with examples of our track record and previous performance. We’re also available 24/7, just pop a message in the chat bubble to get started.

 
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